Last updated: August 2026
1. Cancellation before departure
The customer may cancel a future booking from their account until the trip starts.
• More than 24 hours before departure: cancellation is free and creates no outstanding balance.
• 24 hours or less before departure: 50% of the cancelled trip value is recorded as an outstanding balance and added automatically, once, to the next booking.
• After the scheduled start time: online cancellation is unavailable; contact support. Late arrival or no-show may be treated as a used booking.
2. How the balance is calculated
The 50% excludes any older cancellation balance already carried into the booking. If that booking is later cancelled, the older balance becomes outstanding again and is not duplicated.
3. Weather and safety
The captain has final authority over sea-safety decisions. If Ferrari Speed Boat cancels because of unsafe weather, official restrictions or a technical safety issue, the customer may choose a new available date or a full refund of the amount paid for the cancelled trip.
4. Changes and optional services
Requests to change the date, route, guest count, transfer, island or extras are subject to availability and any price difference. Third-party island, transfer or service fees already committed may be non-refundable.
5. Refund timing
Approved refunds are returned to the original payment method where possible. Bank and payment-provider processing times are outside our control.
6. How to cancel
Use your account, or contact info@ferrarispeedboat.com or the WhatsApp number shown on this website with the booking reference. Your statutory consumer rights remain unaffected.